You can forward a previously sent email either from the Communications module on the Browse tab or from a contacts Communications tab, by clicking the ellipsis in the Actions column and selecting the Forward option. This will open the standard email screen, and place FWD: in front of the original subject.

 

 

EMAIL DESIGNER: there is a known issue with Email Designer communications where, when using the forwarding option in GrowthZone, the forwarded message displays double-spacing instead of the original spacing. At this time, the workaround is to save your Email Designer message as a template, then send the template out as opposed to forwarding a previously send Email Designer message.

 

When the email contains merge fields, the Forward email window will also provide a couple of options for the forward:

• Forward a previous recipients' email: this will preserve the original content of the email, complete with the original recipient's information in the merge fields.
• Forward this email but populate it with the newly selected recipient(s) merge info: this will replace any merge field data with that of the new recipient.

 

If selecting the first option, there will be a field allowing you to select the desired previous recipient, and a button to preview the email prior to delivery. 
If selecting the second option, a message will appear recommending you use the "Send Preview" option to ensure all fields are populating as expected.

 

 

NOTE: The forward icon will not show for notes, reminders or phone calls.

 

When you have selected your desired options and previewed the email to ensure it will forward as intended, either schedule the email for later delivery or send the email.