You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > Billing > Billing Functions > Understanding the Refund Process
Understanding the Refund Process
print icon
Cheri Petterson
Mar 08, 2024
views icon 2397

When you create a refund:

 

  • A refund will reverse the original accounting entries in the past and offset them if they are in the future.
  • When creating refunds you will have the option to:
    • Write off the opened up balance on the invoice. This is the default option, and will refund the specified items on the invoice.
    • Leave Invoice Open: this will occur when the refund is processed.

 

 

 OVERPAYMENTS:
  • If the payment was an overpayment and not applied to anything it will just reverse the accounting and NOT open the credit balance on the contact and NOT open the overpayment balance on the payment
  • If the payment was an overpayment and was applied to an invoice, it would open the invoice balance and NOT open the credit balance on the contact and NOT open the overpayment balance on the payment

 

 

 

 

 

Feedback
0 out of 2 found this helpful

close button
scroll to top icon