If you wish to void a credit you can do so by clicking into the credit itself. NOTE: The Void option will be available if you are outside of the Deletion Days set in your finance settings. It will not be available if the credit has been applied to an invoice.

1. Select Billing in the Navigation Panel.
2. Click the Credit Memos tab. A list of current credit memos is displayed.
3. Click the hyper-link for the Credit Memo you wish to void.

   

4. Click the Void button.