Mar 20, 2023
If the user requests assistance in resetting their Info Hub password, you may set a temporary password from the back-office.
- In the individual contact profile tab, click the ellipsis icon in the upper right and select User Login.
- This will open the Edit User Access window.
- Enter a temporary password in the Manually Set Password text box.
- Click Done.
There is no automation when you manually reset the password from the back-office, you must communicate the new password to the member. The password is only temporary, when the user logs into the Info Hub with a manually reset password, the user is immediately presented with the change username/password screen.
|NOTE: A Forgot your Username or Password? link is displayed on the Info Hub log-in page, this allows the user to use his/her user name or email address to reset their own password.|