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Review NRDS Event Log
Apr 27, 2021
1017
Issues identified during synchronization with NRDS may be visible in the event log.
- Click Setup in the left-hand navigation panel.
- Click Event Log in the Miscellaneous section.
- Click Customize Results.
- Select NRDS Event from the Log Type list.
- Click Done.
To view details of an event, click the 
icon.
NOTE: Sync to NRDS will continue trying to send the NRDS data. Once a retry succeeds it will clear all of the previous errors.
The table below describes some of the common errors that may be logged in the Event Log.
| CODE | MESSAGE TEXT | MESSAGE DESCRIPTION | |
| 3510 | ERROR-CODE:3510:[%S] required when [%S] entered: ([%S]) [%S] | [%S] represents the field name. You are only sending part of a phone number, and the other part doesn’t exist in NRDS. | |
| 3521 | ERROR-CODE:3521:Invalid state passed in for Street State value =: [%S] | The two-character state code must match one of the states or territories recognized in the US. | |
| 3525 | ERROR-CODE:3525:[%S] length is greater than maximum length [%S] allowed. | This error will display if you are sending a field that is greater than the maximum allowed. Refer to fields sent to NRDS for correct formatting of the field. | |
| 3530 | ERROR-CODE:3530:Invalid Number passed for [%S] value= [%S] | What you are passing is not a number or is not a valid value for the field (negative, etc.). | |
| 3535 | ERROR-CODE:3535:Invalid date/time passed for [%S] value = [%S] | Invalid date/time passed for <Date/Time Field Name> value = <Date/Time Field Value> | |
| 3540 | ERROR-CODE:3540:[%S] has invalid values. Value = [%S], Valid Values are [%S] | [%S] represents the field name. Refer to fields sent to NRDS for correct formatting of the field. | |
| 3555 | ERROR-CODE:3555:[%S] is a Required field. | [%S] represents the field name. You have failed to send a required field. | |
| 3585 | ERROR-CODE:3585:The record has changed since your last request. Please get the most recent record. | The record has changed since your last request. You must include the most recent Timestamp for that record which you can get from NRDS via a Query Refresh. | |
| 3590 | ERROR-CODE:3590:System application error, please contact NRDS Helpline. | This usually refers to an invalid value either in the record in NRDS, or being passed as part of the transaction. See note. | |
| 3595 | ERROR-CODE:3595:Invalid criteria provided <Data Field> | Invalid criteria provided <Data Field> | |
| 3774 | ERROR-CODE:3774:Invalid Search Criteria: Association Name must be at least three characters | Invalid Search Criteria: Association Name must be at least three characters in a query. | |
| 3776 | ERROR-CODE:3776:Invalid Search Criteria: Office Name must be at least three characters | Invalid Search Criteria: Office Name must be at least three characters in a query. | |
| 3777 | ERROR-CODE:3777:Invalid Search Criteria: First Name and/or Last Name total length must be at least three characters | Invalid Search Criteria: First Name and/or Last Name total length must be at least three characters in a query. | |
| 3782 | ERROR-CODE:3782:More than 100 matching records were found. Please search again and narrow your search criteria. | More than 100 matching records were found. Please search again and narrow your search criteria. | |
| 3785 | ERROR-CODE:3785:No records found with your Search criteria | No records found with your Search criteria | |
| 3791 | ERROR-CODE:3791:Invalid search criteria. Please search on the correct fields | Invalid search criteria. Please search on the correct fields | |
| 3797 | ERROR-CODE:3797:[%S][%S] Does not exist in the NRDS System | [%S] represents the field name. <Member or Assoc><ID> Does not exist in the NRDS System | |
| 3868 | ERROR-CODE:3868:The record has changed since your last request. Please get the current record. | The record has changed since your last request. Please get the current record. | |
| 3660 | ERROR-CODE:3660:[%S] Cannot process CHANGE as TRANSFER. Primary Association mismatch. Primary Association in NRDS is [%S] | This occurs when you are trying to change a record's Primary Association ID. You must use Transfer in that case, not Change. | |
| 3500 | ERROR-CODE:3500:[%S] [%S] is in the future. | [%S] represents the field name. The ONLY date that may be in the future is Orientation Date in the member record. | |
| 3505 | ERROR-CODE:3505:[%S] is not a valid email address | Email addresses are assumed to follow the format of [email protected] | |
| 3511 | ERROR-CODE:3511:Invalid phone number passed in for [%S] Phone Number value =: [%S] | Phone numbers must be numeric and conform to the 7-digit US phone number standard. | |
| 3512 | ERROR-CODE:3512:Invalid area code passed in for [%S] Area Code value =: [%S] | Area codes passed must be numeric and conform to the 3-digit US area code standard. | |
| 3705 | ERROR-CODE:3705:Sender ID [%S] is not the POE for Association [%S] | You are attempting to change or add a record for which you are not the POE. This means the value in the primary association ID field does not match any association for which you are the POE. | |
| 3740 | ERROR-CODE:3740:Sender [%S] is not Primary POE for the Association [%S] | You are attempting to change or add a record for which you are not the POE. This means the value in the primary association ID field does not match any association for which you are the POE. | |
