Manually Reset a User Log-in using the Staff App

Shelly Satre

Feb 11, 2021

1297

Click the icon.
Select Contacts from the app menu. A list of all contacts in your database will be displayed.
Scroll through your list of contacts to select the desired contact. Alternately, simply type the name of the contact in the Search Contacts text box.
On the Contact Details tab, scroll to the Member Hub section.
Click Member Hub.
Enter the new password into the Manually Reset Password text-box.
Click the icon to save the password.

NOTE: The manually set password is temporary. The user will be prompted to change the password after first use.