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Delete a Staff User
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When deleting a staff user's account, you will release the username and password associated to the user, and will not have the ability to re-enable the login. If the staff member is also a member of your organization, he/she may have been using their staff credentials to access the Info Hub. In this case, best practice would be to delete them as a staff user; you will need to create a new (non-staff) contact record for them, and they will need to create new login credentials for the Info Hub. If you wish to simply disable the login for the staff member (perhaps he/she is on leave), best practice is to disable the login so that you can easily re-enable when he/she returns. See Disable Staff Login for further information.


To delete a Staff Member's login account:


  1. In the Navigation panel, select Setup.
  2. Click the Staff Setup link in the Staff and Users Access section
  3. Click the name of the staff user you wish to delete.
  4. Click the Delete button. You will be asked to confirm that you wish to delete this staff user.
  5. Click OK to complete the deletion of the staff user's login information.
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