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Disable a Staff User's Login
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You may disable the login for a Staff user, without deleting the user. This function may be useful, for example, when someone is out on extended leave but still a valid employee. By disabling the log-in, the username and log-in will be reserved for this staff user which will make it easy to reenable the user as needed. If you wish to completely remove the staff member from your database, see Delete a Staff User.


  1. In the Navigation panel, select Setup.
  2. Click the Staff Setup link in the Staff and Users Access section. This will automatically open on the Staff Users tab.
  3. Click the ellipsis  in the Actions column and select Disable Login.
  4. This will open the Disable Login window. If you are sure you wish to disable the staff user's login account, click OK.

The status of this user will now be displayed as Not Active. The user will no longer be able to log into the database. If they attempt to log in the Account is disabled message will be displayed on the log in screen.

NOTE: If the staff person is also a member of your organization and does not have a separate member record with a different email and Info Hub account login, they will NOT be able to use these same credentials for access to the Info Hub. See Special Topic: Staff is Also a Member for more information.
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